Refund policy

Return & Refund Policy (Buy with Prime Orders)

Applies to orders placed on our site using Buy with Prime.
These orders are fulfilled by Amazon and are covered by Amazon’s Return Policy and A-to-z Guarantee. This means returns and refunds are handled by Amazon, not directly by SelectShen™.

How to Start a Return (Buy with Prime)

  1. Go to Your Orders in your Amazon account (the same account used for Buy with Prime checkout).

  2. Find the SelectShen™ order and choose Return or Replace Items.

  3. Select the reason, choose your preferred return method (drop-off or ship), and print the label/QR code if required.

  4. Package and send the item using the instructions provided by Amazon.

  5. Keep any tracking/receipt until your refund is processed.

Return window: Follow the return-by date shown in your Amazon order details (typically 30 days from delivery unless otherwise stated by Amazon).

Refunds

  • Refund method & timing are determined by Amazon and will be issued to your original payment method on file with Amazon.

  • If Amazon shows a deduction (e.g., for certain return methods or items not returned in original condition), that decision is made by Amazon under their policy.

  • You’ll receive email updates from Amazon once the return is received and the refund is processed.

Exchanges & Replacements

  • For replacements, use Return or Replace Items in Your Orders. Availability depends on Amazon inventory.

  • If a replacement isn’t available, Amazon will process a refund per their policy.

Damaged, Defective, or Incorrect Items

  • Start the return via Your Orders and select the appropriate reason (e.g., “item defective or doesn’t work,” “wrong item”).

  • Amazon will provide the fastest solution under the A-to-z Guarantee.

Gifts Purchased with Buy with Prime

  • Gift returns are supported by Amazon. Use the Order ID in Your Orders or the gift return flow on Amazon.

Non-Returnable Items

  • Certain items may be non-returnable or have special handling under Amazon’s policy (e.g., used personal-care items, customized goods). Check your item’s Return Eligibility in Your Orders.

Orders Not Placed with Buy with Prime

If you checked out directly on our site without using Buy with Prime, please contact us at support@selectshen.store with your order number so we can assist under our store policy.

Need Help?

We’re happy to guide you through the process.
Email: support@selectshen.store
Please note: For Buy with Prime orders, final eligibility, methods, and refund decisions are made by Amazon under its Return Policy.

Summary: If you used Buy with Prime, please return through Amazon (Your Orders) and follow Amazon’s return instructions and timelines. We’ll support you along the way if you need help.